Why Sell-caps.com Buyer Protection?
All purchases are refund guaranteed
Your money is safe from scammers because we’ll only release funds to the supplier AFTER you confirm satisfactory delivery of your order.A full refund will be given if the order did not arrive. If the order that you received is not as described, you can also negotiate with the supplier (Alex MSN: Sellfirstname.lastname@example.org ) for a part refund.
Encrypted credit card payments
Your information is protected by VeriSign, the highest encryption technology commercially available. Whenever you register or sign in to our site, we verify that your Internet browser is running Secure Sockets Layer 3.0 (SSL) or higher.
Payment protection FREE of charge
Transactions on AliExpress made using our Escrow service are eligible for this protection. There is no additional charges involved.
How does Online Buyer Protection Policy work?
Step1: Submit a Refund Request and at the same time try negotiating with the supplier
If you are not satisfied with your order (e.g. the item that your ordered did not arrive or is not as described), you can make a Refund Request. At the same time, try to negotiate with the supplier to reach agreeable terms for a refund. Most trade disputes happen because of misunderstandings. Any refund made will complete the transaction.
Step2: Still no agreement? Apply for Mediation
If no agreement has been reached, you can apply for mediation from AliExpress 10 days after you’ve made an initial Refund Request.
Step3: Sell-caps.com will mediate the buyer's Claim
Sell-caps.com will contact you and mediate based on the evidence provided.
Safe buying on sell-caps.com
1. All customs-related charges are paid by buyers. To avoid delays in your delivery, please check your local customs law for a list of prohibited / taxable items.
2. When placing your order, please confirm every detail such as color, size, quantity, etc. Make sure you provide the correct delivery address.
3. When your order has arrived, please examine the packaging for any defect or loss before signing for it. After signing for the order, please examine the items carefully. If the items are not as described, you can make a Refund Request.
4. Please save a copy of all online chat history, emails, etc. of your correspondence with the supplier. You’ll never know when you might need to refer back to them again.